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How to reach the desk that handles requests, and what to send with one.

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Replies are issued by email.

How Requests Are Handled

Include the machine make, model, working volume and current calibration status, along with the standard the certificate should be issued against. The item is scheduled or shipped only after a quotation is accepted. Do not ship a machine or gage in advance of an accepted quote. On-site visits are scheduled around production shutdowns where possible; note any shift constraints in the request.

Contact Details

Everyday questions come back by return. Requests involving a price are handled by the quotation desk and answered in writing. The request a quote page lists what to include — send that much and the first reply is the quotation itself.

What to Include

Anything sent through the form reaches the requests desk directly. Detail supplied in writing shortens the exchange, so a written request is generally answered sooner than a spoken one. Existing jobs should be identified by their reference number.

Have an item to price?

Send the item, the measurement points, the tolerances and the turnaround needed; the quotation follows in writing.