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How competence is defined, assessed, authorized and re-verified for the work described on this site.

Disciplines3
StandardISO/IEC 17025:2017
Service areas6

Disciplines Covered

Work spans dimensional metrology on bridge, gantry and cantilever CMMs and portable articulated arms, geometric adjustment, volumetric compensation, CMM part programming across multiple software platforms, and gage calibration covering length, fixed-limit and surface-plate instruments.

Competence Framework

Competence for each discipline is defined against the applicable standard — ISO 10360 for coordinate measuring machines, the relevant instrument standard for gage families — and assessed through documented method review before a technician or laboratory is assigned work in that scope. Re-verification of competence follows any change in method, equipment or applicable standard revision, and is not treated as a one-time qualification.

In practice our framework runs in four steps, and it runs the same way for every discipline listed above.

How Competence Is Established

  • 01

    Defined

    Each task has a written competence requirement: the method, the equipment, the range, and the evidence that counts as proof of capability.

  • 02

    Assessed

    Capability is demonstrated against that requirement — supervised work, witnessed measurement, and comparison against a known reference.

  • 03

    Authorised

    Authorization is granted per task and per range, never as a blanket qualification, and it is recorded.

  • 04

    Re-verified

    Authorizations are reviewed on a schedule and after any change of method, equipment or standard. Training records are kept for as long as the authorization is live.

Authorization and Review

Results are reviewed prior to release by a role independent of the measurement performed, checking method selection, recorded uncertainty and conformance statements against the decision rule stated for that job. Certificate release authority is assigned by role within the performing laboratory's quality system, not by individual discretion at the point of measurement.

Results are reviewed before release. The review confirms that the method used matches the method quoted, that the recorded conditions are within the limits the method requires, that the calculation and the stated uncertainty are correct, and that the certificate says what the measurement supports and nothing more. Only personnel authorized for that task and range may approve the release of a result, and the approver is recorded against the certificate.

Capacity and Continuity

Scheduling accommodates single-machine visits and multi-machine site consolidations, with on-site and ship-in routes both available depending on volume, downtime tolerance and access. Continuity for scheduled recall work and escalation for out-of-tolerance findings are handled through the same request-review process that opens a job, so a repeat visit does not require re-establishing scope from scratch.

We staff for cover rather than for peaks. More than one person is authorized for every routine task, so absence or a spike in demand moves the schedule and leaves the result alone.

Requirements outside current authorizations are escalated, never attempted. They are quoted through a laboratory whose scope covers the measurement, or declined with the reason stated.

Related Reading

Equipment, traceability and the management system these authorizations sit inside are described on the quality system page. Open technical roles are listed on the careers page.

Auditing a supplier?

Competence records, method statements and scope detail are supplied on request with any quotation.